OUR RETURNS POLICY

We want you to be satisfied every time you shop with us but we know that sometimes an item might need to be returned and our policy is outlined below. Please make sure you read and fully understand the terms.

You can return items within 14 days of the order being delivered for a refund or replacement as long as the item and packaging are in the same condition they arrived in, as MAX GOLD reserves the right to refuse a refund or exchange if the goods are not returned in the same condition in which they were sent.

Please note Earrings will not be replaced if they have been tried on for hygiene reasons.

If you change your mind and decide the purchased item is unsuitable or it has a manufacturing fault, please return within 14 days of receiving your order to the following address:

MAX GOLD
Zouroudis Michalis
Eucalyptus, Kolympia
851 03 Afantou (Rhodes)
Greece

Make sure you write your name, address and order number on the returns form that we will send you by email and enclose it with your goods and original dispatch note.

Ensure your goods are placed within a securely wrapped parcel. Please note your parcel is your responsibility until it reaches us, so we recommend using postal service that has package number. However, you must cover all return postage costs.

Please allow up to 20 working days for your exchange or refund to be processed. During very busy periods this may take up to 25 working days, but we’ll make sure we process it as quickly as possible.

If you are returning the product because of an error on our part or manufacturing fault, our shop will be happy to refund all costs associated in returning the item back to us, as well as your original postage costs.

Please note that we will send email confirmation upon receipt of any product returns.

For the returns form or any further assistance or advice, please contact us at:

Email: info@maxgold.gr