Terms and conditions for the supply of goods through the MAX GOLD (www.maxgold.gr). These Terms and Conditions shall apply to all contracts entered into by MAX GOLD Jewellery (“MAX GOLD”, “we”, “our”, or “us”).
By placing your order with us you are accepting these Terms and Conditions. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms & Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

You must be 18 years or older to register or to purchase jewellery. By submitting an order form, you confirm to us that you are at least 18 years of age and that you accept these terms and conditions of purchase.

We may change these terms and conditions at any time and we are not under any obligation to notify you of such changes.

 

PAYMENTS

All prices are quoted in EURO and include VAT.

Payments can be made using any of the methods listed on this website and will be debited when we have accepted your offer to purchase.

Our acceptance of your offer to purchase goods is subject to their availability. Our acknowledgement of order acceptance via web or e-mail is not a guarantee of delivery. We will inform you if we are unable to deliver the goods that you have offered to purchase. In the event that we are able to supply some but not all of the goods on the Order Form, the whole amount for all the goods on the order form will be taken from your credit or debit card but a full refund will then be made, on dispatch, for the unavailable goods.

We make every effort to ensure the descriptions and price of goods are correct. We will inform you as soon as possible in the event of an error in pricing or description coming to our attention. Where we notify you of such an error, you will have the option of either (i) confirming your offer to purchase subject to the corrected description and/or price, or (ii) retracting your offer to purchase and receiving a full refund if the goods have been paid for.

 

PAYMENT OPTIONS

We currently accept the following methods of payment;

CREDIT/DEBIT CARDS
PAYPAL

 

5% OFF YOUR NEXT PURCHASE

With each purchase above 200€ we will send to your e-mail a code for 5% discount off your next purchase.

 

DELIVERY

The shipping times are dependent on destination.
About 6 to 14 days for Greece, and 9 to 20 days for Europe.
If you have any queries about this please contact us at time of purchase and we will be happy to help.

Orders placed will be dispatched in 1 to 3 days.

Please note, working days do not include weekends, Bank holidays or Public Holidays in Greece.

 

SHIPPING COSTS

For Greece the shipment cost is 6€.

For orders in Greece more than 150€,  the shipping cost is free of charge.

For Europe the shipping prices are calculated at checkout according to destination. If you have any queries regarding price and transit time please contact us when placing the order.

For Austria, Belgium, Germany, Denmark, Croatian, Netherlands, Hungary, Poland, Slovakia, and Czech republic the shipment cost is 10€.

For France, Italy, Ireland, Lithuania, Luxembourg, Romania and Slovenia the shipment cost is 15€.

For Estonia, Spain, Malta, Portugal, Sweden and Finland the shipping cost is 18€.

For orders in Europe more than 230€,  the shipping cost is free of charge.

 

SHIPPING LOCATIONS

Austria, Belgium, Germany, Denmark, Croatian, Netherlands, Hungary, Poland, Slovakia, Czech republic, France, Italy, Ireland, Lithuania, Luxembourg, Romania, Slovenia, Estonia, Spain, Malta, Portugal, Sweden and Finland.

At the moment we are unable to accept orders from countries other than the above.

 

DUTY
No duty applies to goods shipped within the European Union.

 

OUR RETURNS POLICY

We want you to be satisfied every time you shop with us but we know that sometimes an item might need to be returned and our policy is outlined below. Please make sure you read and fully understand the terms.

We can return items within 14 days of the order being delivered for a refund or replacement as long as the item and packaging are in the same condition they arrived in, as MAX GOLD reserves the right to refuse a refund or exchange if the goods are not returned in the same condition in which they were sent.

Please note Earrings will not be replaced if they have been tried on for hygiene reasons.

If you change your mind and decide the purchased item is unsuitable or it has a manufacturing fault, please return within 14 days of receiving your order to the following address:

MAX GOLD
Zouroudis Michalis
Eucalyptus, Kolympia
851 03 Afantou (Rhodes)
Greece

Make sure you write your name, address and order number on the returns form that we will send you by email and enclose it with your goods and original dispatch note.

Ensure your goods are placed within a securely wrapped parcel. Please note your parcel is your responsibility until it reaches us, so we recommend using postal service that has package number. However, you must cover all return postage costs.

Please allow up to 20 working days for your exchange or refund to be processed. During very busy periods this may take up to 25 working days, but we’ll make sure we process it as quickly as possible.

If you are returning the product because of an error on our part or manufacturing fault, our shop will be happy to refund all costs associated in returning the item back to us, as well as your original postage costs.

Please note that we will send email confirmation upon receipt of any product returns.

For the returns form or any further assistance or advice, please contact us at:

Email: info@maxgold.gr

 

SAFETY NOTIFICATION

Earrings and jewellery with any small parts are not suitable for children under the age of 3 to be unsupervised with, as it may be a choking hazard. We strongly recommend that jewellery not be given to unsupervised children under 3 years old. Jewellery should not be worn for play and for extended periods on young children, it should also not be worn whilst sleeping.

 

SECURITY AND DATA PROTECTION

DATA PROTECTION
We are committed to protecting your privacy and the security of any information given to us in order for us to process your order.

OUR DATA PROTECTION POLICY
We do not gather or hold personal information about you unless you have given your express permission for us to do so. By placing an order, you will consent to the use of such personal information.
Any personal information held or processed will be kept up-to-date and will be destroyed as soon as the reason for its collection or processing has lapsed. No personal data about customers will be passed to any third party, except to fulfil the delivery of the goods to you, and as is necessary to process credit or debit card payments. Your privacy and confidence will be respected at all times.

SECURE SHOPPING
Our system is designed so that sensitive information about orders is never transmitted insecurely. We do not see your credit/debit card details as they are submitted to your bank to obtain payment using SSL encryption technology. Your information may be provided to third party service providers for the purpose of processing your offer to purchase the goods.
We may use your e-mail address to provide you with information on products, services, promotions and special offers where you have indicated that this is acceptable by signing up for the newsletter.

CONSENT
By making an offer to purchase goods you consent to the information you provide to us being processed for any of the above purposes.

THIRD PARTIES
We will not sell or pass your details to third party organizations except for the purpose of processing your offer to purchase the goods.

COOKIES

Cookies are small pieces of information that are sent from your browser to our web server.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

 

INDEMNITY
We have used reasonable care and skill in compiling the content of www.maxgold.com but make no warranty, express or implied, as to the nature or accuracy of any material on the website and cannot accept liability for any particular material on the website or as a result of any use of or reliance placed upon information contained within the website. Although we make every effort to ensure complete accuracy, some prices or details shown on the website may change from time to time, and it is possible that errors will occur. We will rectify any errors as soon as possible.

LAW AND JURISDICTION
The Agreement shall be governed by and construed in accordance with Greek law and you agree to submit to the non-exclusive jurisdiction of the Greek courts. You are responsible for compliance with any applicable laws of the country from which you access our website.